“Retail Hell,” by Freeman Hall ($23, Adams).
Ever wonder what sales associates really think of you? Freeman Hall
— who spent 15 years as a luxury handbag hawker at Nordstrom —
dishes the dirt from the other side of the cash register. His hilarious,
insider recaps of sales-crazy, brand-crazy and downright crazy
customers — not to mention quirky sales-floor colleagues — had us
in hysterics, and even offered a few free fashion lessons (we can now
identify a satchel, demi pouch and hobo with the best of ’em).
